Written on: October 18, 2022
Heading into the busiest time of year for propane companies means more frequent deliveries and the greater likelihood of more frequent interruption-of-service calls from customers. Does your company have a solid plan in place to respond to, resolve, and document interruption-of-service situations?
JOIN US FOR A 20-MINUTE WEBINAR
Thursday, October 20, 2022, at 10 a.m. EDT
Presented by Kyle Koerber, COO of P3 Propane Safety and Lyndon Rickards, Director of Safety and Compliance at the Propane Education & Research Council
In this short webinar, we will cover the types of situations beyond out-of-gas calls that fall into the interruption of service (IOS) category, along with a solid plan to respond to, resolve, and document IOS situations.
Topics will include:
Common reasons for interruption-of-service inspections and best practices for response and documentation
Examples of common mistakes to avoid within your interruption-of-service response process
Documenting interruption-of-service
Three Things Your Company Needs For Interruption of Service From P3 Safety
As the weather cools down, you can expect more frequent interruption of service situations. Does your company have a solid plan in place to respond to, resolve, and document these calls? Here are 3 things you need to have to set your company and employees up for success:
1. Policies and Procedures
Written policies and procedures should include a customer service representative (CSR) script and procedures for a suspected leak response team. It’s important that your company’s ownership or management reviews and updates these policies and procedures annually to ensure they are up to date with current standards and best practices.
2. Accurate Documentation
Properly documenting interruption of service calls and your team’s response is essential to protect your company and the employee performing the work in case of litigation. The P3 Compliance System can assist your team with error-recognition technology, Mobile Professor explanations, and digital storage, retrieval, and auditing of your safety documentation. There’s no better way to complete, track, and inspect your safety documentation!
3. Safety Meetings & Employee Training
Every staff member must be trained to handle interruption of service—from the first customer service representative who answers the phone to the emergency response team that satisfies the customer’s final needs. Initial training, safety meetings, and annual refreshers are crucial for your response team, start to finish.
Contact Us for Assistance with These 3 Essentials
P3 Propane Safety is the industry’s leading safety and compliance provider in the country. We help hundreds of propane marketers across the country each and every year. If your propane company needs assistance developing or refreshing your policies and procedures, get in touch with our team for a quote. We can also assist with the accuracy of your safety documentation and employee training, including initial training and annual refreshers. Contact us for everything you need to expertly handle your next interruption of service call.
